Getting help for your Smart CMS Website
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Order status
Accepting orders is easy but the ability to assign an order status is paramount to keeping clients fully informed about their order. Integrated into your website is the ability to have up to 10 different order statuses ranging from order failed to order completed.
There are several pre filled order status types to which you can add a further 5 to fit your requirements. Each can have a completely unique and custom email template set so when you change an order status you can elect to inform the customer.
To administer these settings you will first need to login to your administration area. Click on the tab "Members or Order" Click on the link "Order status" which can be found under the sub-heading "Orders".
When your main "Order status" setting page loads you will see a list of 10 boxes, several will already be pre-filled for you to use.
Note: You can rename the order status pages included with the system. It is, however, worth noting the meaning of the first 5 "will not change" and are used within your site for order maintenance and statistic reports.
To add or change the name of an order status type your wording in the box labelled "title / English" (you may have other languages installed). When you have completed renaming your list click the "submit" button to apply the changes and allow your site to use your new settings.
To edit the email that can be sent click the "edit" link next to the relevant order status you wish to change. Once loaded complete the available boxes to meet your requirements and click "submit" to apply your changes
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